Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What type of hair quality does Noor Hair provide?
We specialize in 100% ethically sourced, premium Remy human hair. Each bundle is meticulously inspected to ensure cuticles are aligned, minimizing tangling and shedding while maintaining a natural shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Can I color or heat-style my Noor Hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and dyed. We recommend using a heat protectant spray and consulting a professional stylist for any chemical color treatments.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging with the security seal intact. Due to hygiene reasons, we cannot accept returns on hair that has been worn or altered.
How do I choose the right shade for my hair?
We offer a digital color matching service. Simply email a photo of your hair in natural lighting to our support team, and our experts will recommend the perfect Noor Hair match for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay.